Last updated: 21 August 2026 Effective date: 21 August 2026

1. About Us

[PLACEHOLDER — registered legal name not set] ("we", "us", "our", or "the Company"), trading as Grand Choice Real Estate, is a real estate brokerage incorporated in the Emirate of Dubai, United Arab Emirates. We are licensed by the Dubai Department of Economy and Tourism under trade license number [PLACEHOLDER — DED trade licence not issued] and registered with the Real Estate Regulatory Agency (RERA) under Office Registration Number (ORN) [PLACEHOLDER — RERA ORN not issued]. Our registered office is Office 422, Building King Adel Salem Saeed Othman Al Wahidi — Al Murar, Business Bay, Dubai.

You can contact us at priya@grandchoicerealestate.com, on +971 58 530 3386, or via WhatsApp at +971 58 530 3386.

2. Acceptance of These Terms

These Terms govern your access to and use of [PLACEHOLDER — website URL not set] (the "Website") and any services we provide through the Website or in connection with it (together, the "Services"). By accessing the Website, submitting an enquiry, requesting a viewing, registering an account, or otherwise engaging with us, you confirm that you have read, understood, and agreed to these Terms.

If you are accessing the Services on behalf of a company or other legal entity, you represent that you are authorised to bind that entity to these Terms.

If you do not agree with these Terms, you must not use the Website or the Services.

3. Eligibility

You may use the Website and the Services only if you are at least 18 years old and legally capable of entering into binding contracts under the laws applicable to you. Real estate transactions in the United Arab Emirates generally require parties to be at least 21 years of age, and we may decline to act for any client who does not meet that requirement.

We may, at our discretion, refuse to provide the Services to any person, including where required to comply with sanctions, AML obligations, or our internal policies.

4. Use of the Website

You agree to use the Website only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use of the Website by, any other person.

You must not:

• access, scrape, copy, or reuse the Website's content, listings, photography, floor plans, or data, in whole or in part, for any commercial purpose, including republication on another portal or property website, without our prior written consent;
• attempt to gain unauthorised access to the Website, our servers, or any related infrastructure, or interfere with their normal operation;
• introduce viruses, trojans, worms, logic bombs or any other malicious or harmful material;
• impersonate any person or misrepresent your identity, credentials, or affiliation with any person;
• submit false, misleading, fraudulent, or unsolicited bulk enquiries or content;
• use the Website to send spam, marketing communications, or to harvest personal data of other users.

We may suspend or terminate your access to the Website at any time, without notice, where we reasonably believe you are in breach of these Terms.

5. Property Listings — Accuracy and Availability

The properties displayed on the Website are listed for marketing purposes only. While we take reasonable care to ensure that the information is accurate at the time of publication, listings are provided on an "as available" basis and may include details supplied to us by property owners, developers, landlords, or third-party portals.

You should treat all measurements, plans, photographs, virtual tours, prices, service charges, and projected yields as indicative only. Final terms, dimensions, finishes, and pricing must be confirmed in writing as part of any binding offer or contract.

We reserve the right to change, withdraw, or update any listing at any time, without notice. A listing on the Website does not constitute an offer capable of acceptance and does not bind the property owner, the developer, or us.

6. Off-Plan Properties

If you express interest in an off-plan property, the following additional points apply:

• Renderings, brochures, masterplans, layouts, finishes, amenities and unit specifications are provided by the developer and are subject to change at the developer's discretion, subject to the developer's contract and applicable RERA / DLD rules.
• Anticipated handover dates are estimates only and may be revised by the developer.
• Reservation deposits, instalment schedules, and payment plans are determined by the developer and are governed by the Reservation Form, the Sale and Purchase Agreement, and the Oqood registration with the Dubai Land Department.
• We act as an introducer between you and the developer. Unless expressly stated otherwise in writing, we are not a party to the contract between you and the developer and are not responsible for the developer's performance.

7. Pricing, Fees and VAT

Where prices are displayed on the Website, they are quoted in the currency indicated (typically AED) and exclude any applicable taxes, charges, transfer fees, registration fees, mortgage fees, agency fees, or service charges, unless expressly stated.

Brokerage commission and any other fees payable to us will be agreed in writing in a separate document (typically a RERA Form A, Form B, Form I, engagement letter, or agency agreement) before the relevant transaction proceeds.

Value Added Tax (VAT) at the applicable rate (currently 5%) will be added to fees and charges where required by UAE tax law.

8. Viewings, Reservations and Booking

Requests submitted through the Website (for example viewing requests, valuation requests, or callback requests) are not confirmed until acknowledged by us in writing or by phone. Property availability and viewing slots are subject to confirmation by the owner or developer.

Where you place a reservation deposit through us:

• the deposit is held in accordance with RERA rules and the relevant escrow or trustee arrangement;
• the terms of refund, forfeiture, transfer, or conversion of the deposit are governed by the relevant Reservation Form, RERA Form F (for resale transactions) or developer contract;
• you should read those documents carefully before signing.

9. Payments and Anti-Fraud Notice

When making any payment in connection with a property transaction, you must follow the instructions of the Dubai Land Department, the developer, the registration trustee, or the relevant escrow agent.

In particular:

• All payments for off-plan properties must be made into the developer's escrow account designated under Law No. 8 of 2007 concerning Real Estate Development Trust Accounts in Dubai. Do not transfer funds to the personal account of any individual, including any broker.
• Payments at the time of resale transfer must be made in accordance with the Dubai Land Department's instructions, typically through manager's cheques drawn on UAE banks.
• We will never ask you to transfer funds to the personal bank account of any individual broker, employee, or agent.

If you receive any communication that appears to come from us asking you to transfer funds to an unfamiliar account, contact us directly using the verified contact details published at [PLACEHOLDER — website URL not set] before taking any action. We are not liable for losses arising from payments made to unauthorised accounts or in disregard of these instructions.

10. KYC and AML Obligations

We are required, under UAE Federal Decree-Law No. 20 of 2018 on Anti-Money Laundering and Combating the Financing of Terrorism and its implementing regulations, and under DLD circulars, to perform "know your customer" (KYC) and source-of-funds checks on the parties to every real estate transaction we facilitate.

You agree to:

• provide, when requested, valid identification documents (such as Emirates ID, passport, residence visa), proof of address, beneficial-ownership information, and source-of-funds evidence;
• update us promptly if any of that information changes;
• cooperate with reasonable due-diligence enquiries.

We may decline or terminate any engagement, and may report suspicious activity to the competent authorities, where required by law. We will not be liable for any consequences resulting from a refusal or termination on those grounds.

11. Intellectual Property

The Website and its content — including text, copy, photographs, videos, virtual tours, floor plans, layouts, logos, trademarks, software, and the selection and arrangement of all of the above — are the property of [PLACEHOLDER — registered legal name not set] or our licensors, and are protected by UAE and international intellectual-property laws.

You may view and download content from the Website for your personal, non-commercial use only. Any other use, including reproduction, modification, distribution, public display, sale, framing, or republication, requires our prior written consent.

You must not remove, alter or obscure any copyright, trademark, or other proprietary notices on the Website or in any downloaded content.

12. User-Generated Content

If you submit content to us — including enquiries, messages, reviews, testimonials, photographs, videos, or property information you wish us to list — you confirm that:

• you own or have the necessary rights to that content;
• the content is accurate and not misleading;
• the content does not infringe the rights of any third party (including intellectual-property rights and privacy rights);
• the content is not unlawful, defamatory, obscene, threatening, or otherwise objectionable.

You grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce, adapt, display and publish that content for the purpose of providing the Services and marketing our brokerage. You can ask us to stop using your content at any time, by contacting priya@grandchoicerealestate.com; we will comply within a reasonable period and to the extent technically feasible, except where retention is required by law.

13. Third-Party Links and Portal Feeds

The Website may include links to third-party websites, applications, and portals (including but not limited to Bayut, Property Finder, Dubizzle, mortgage providers, and developer microsites), and may receive content feeds from such third parties. Those third parties are independent of us and have their own terms and privacy policies. We are not responsible for the content, accuracy, security, or practices of any third-party site or service.

14. Disclaimers

We provide the Website and the Services with reasonable skill and care, but, to the maximum extent permitted by law:

• the Website and its content are provided "as is" and "as available", without any warranty of merchantability, fitness for a particular purpose, accuracy, completeness, non-infringement, or uninterrupted availability;
• nothing on the Website constitutes legal, tax, financial, or investment advice. You should obtain independent professional advice before making any property-related decision;
• past performance of properties or projects is not a reliable indicator of future results;
• we do not guarantee that the Website will be free from errors, viruses, or other harmful components, or that any defects will be corrected.

15. Limitation of Liability

To the maximum extent permitted by UAE law:

• we are not liable for any indirect, special, incidental, consequential, or punitive damages, including loss of profits, loss of business, loss of data, or loss of opportunity, arising out of or in connection with the Website, the Services, or these Terms, even if we have been advised of the possibility of such damages;
• our total aggregate liability arising out of or in connection with the Website and these Terms (excluding our paid Services under a separate written agreement) is limited to AED 1,000;
• nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under UAE law, including liability for fraud or fraudulent misrepresentation.

16. Indemnity

You agree to indemnify and hold us, our officers, employees, and authorised agents harmless against any claims, losses, damages, liabilities, costs and expenses (including reasonable legal fees) arising out of or in connection with:

• your breach of these Terms;
• your misuse of the Website or the Services;
• your infringement of any third-party right; or
• any false, misleading, or unlawful content or information you submit to us.

17. Termination

We may suspend or terminate your access to the Website at any time, with or without notice, where you have breached these Terms or where required by law. The clauses that by their nature should survive termination — including those on intellectual property, disclaimers, limitation of liability, indemnity, and governing law — will continue to apply.

18. Governing Law and Jurisdiction

These Terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes), are governed by the federal laws of the United Arab Emirates as applied in the Emirate of Dubai.

Any dispute arising out of or in connection with these Terms is subject to the exclusive jurisdiction of Dubai Courts.

19. Dispute Resolution

Before commencing any formal proceedings, the parties shall attempt in good faith to resolve any dispute amicably through direct discussions, escalating to senior management if necessary, for a period of no less than thirty (30) days from written notice of the dispute.

Disputes relating to tenancy or rental matters falling within its jurisdiction will be referred to the Rental Disputes Settlement Centre of the Dubai Land Department in accordance with applicable laws. Disputes that the Dubai Land Department or RERA require to be handled through their own mediation or escalation processes will be referred accordingly.

20. Changes to These Terms

We may amend these Terms from time to time. The "Last updated" date at the top of these Terms indicates the date of the latest revision. Continued use of the Website after the changes are published constitutes your acceptance of the revised Terms. Where changes are material, we will use reasonable efforts to bring them to your attention.

21. Contact

For any question about these Terms, contact:

• [PLACEHOLDER — registered legal name not set]
• Office 422, Building King Adel Salem Saeed Othman Al Wahidi — Al Murar, Business Bay, Dubai
• Email: priya@grandchoicerealestate.com
• Phone: +971 58 530 3386
• WhatsApp: +971 58 530 3386